HELP
We're Here to Help
Questions about an order, a subscription or which stick to try? Send us a note and our team will reply by email.
KIKII read every message. Leo guards the inbox.
Send Us a Message
We reply Monday to Friday, 9am to 6pm PST.
Track an OrderSign in to see your orders and where they are.Go to my account →
Manage Subscribe & SaveSee your upcoming deliveries in your account.Manage subscriptions →
ReturnsUnopened items, within 14 days of purchase.Read the return policy →
Quick AnswersFeeding, storage, shipping and more.Read the FAQ →
HOURS
Monday to Friday, 9am to 6pm PST (excluding US federal holidays)
EMAIL
US OFFICE
3720 Clifton Pl
Montrose, CA 91020
KOREA OFFICE
6F, 776-14 Yeoksam-dong, Gangnam-gu
Seoul, Republic of Korea
Run a Pet Store?We work with independent shops as well as big retailers.
Become a dealer
Cats
Dogs