Cats
DogsQuestions, Answered
Feeding, storage, shipping, subscriptions and returns, in one place.
LEOI asked how many sticks a day. The answer was not 'all of them'.
Products & feedingWhich products are for cats, and which are for dogs?
Squeeze Vita Sticks, Berry Good Milk and Total Balance are made for cats and dogs. Fiber Veggie Bites are made for dogs only.
Products & feedingHow many sticks a day?
It depends on their weight: 1 stick for cats under 7 lb and dogs under 9 lb, 2 for cats 7–13 lb and dogs 9–18 lb, 3 for cats 14–22 lb and dogs 19–26 lb, and 4 above that. It's a general guide for pets 12 months and older, so adjust for their activity and needs.
Products & feedingCan healthy pets have Choolip every day?
Yes. Choolip is made for everyday feeding, not only for pets with a particular concern. Follow the suggested daily amount on the pack.
Products & feedingMy pet has a health condition. Can they have Choolip?
Check with your vet first, especially if your pet is on a special diet or medication. Take the ingredient list from the product page so they can see exactly what is inside.
Products & feedingCan pregnant or nursing pets have Choolip?
Please ask your vet first. Pregnant and nursing pets have their own nutrition needs, so your vet is the best person to say whether anything new belongs in their routine. Bring the ingredient list from the product page so they can see exactly what is inside.
Products & feedingWhat's left out of Choolip products?
It depends on the product, and each product page lists it. Our Squeeze Vita Sticks, for example, are made without grain or gluten, artificial colors or sweeteners, added salt, trans fats or MSG, and meat by-products.
Products & feedingHow should I store them?
Keep unopened packs in a cool, dry place out of direct sunlight. Sticks: once opened, refrigerate and serve right away. Berry Good Milk: store at room temperature, no higher than 77°F; once opened, seal, refrigerate and serve as soon as possible.
Products & feedingHow do unopened packs keep without a fridge?
Each pouch is sealed first and then heat-treated, so unopened packs keep in the cupboard. Check the date on the pack.
Products & feedingWhere are Choolip products made?
In Korea. See how they are made.
Orders & shippingWhere do you ship?
Within the contiguous United States for now.
Orders & shippingIs shipping free?
Orders of $35 or more ship free.
Orders & shippingHow do I track my order?
Sign in to your account to see your orders. You can also email support@choolip.com with your order number.
Orders & shippingCan I find Choolip in stores?
Yes, at Walmart, Costco, Petco and H-E-B, and online at Amazon, Chewy and Target.com. Find a store near you.
Subscribe & SaveHow does Subscribe & Save work?
Choose Subscribe & Save and your first order is 50% off. After that, every order is 20% off and ships once a month.
Subscribe & SaveHow do I manage my subscription?
Sign in to your account and open Subscriptions to see your upcoming deliveries.
ReturnsWhat is your return policy?
Contact us within 14 days of purchase. Items must be unopened and in their original packaging, and we need your order number. Start a return from your account or by emailing support@choolip.com. Return shipping is paid by the customer, and refunds go back to the original payment method. Read the full policy.
ReturnsI bought Choolip from another store. Can I return it here?
Our return policy covers purchases from choolip.com and authorized retailers. Items bought from third-party sellers do not qualify.
